Privacy Policy

At Brightex ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage our sourcing and export services for ceramic ball bearings.

1. Information We Collect

As a B2B sourcing office, the information we collect is primarily professional in nature. We collect information that you voluntarily provide to us when you inquire about our products, request a quote, or place an order. This includes:

• Contact Information: Name, job title, company name, email address, and phone number (including WhatsApp/WeChat IDs).
• Logistics Information: Shipping addresses, billing addresses, and tax identification numbers (VAT/EORI) required for export/import clearance.
• Technical Specifications: Drawings, application details, and specific requirements for the ceramic bearings you wish to source.

2. How We Use Your Information

We use your data solely to facilitate the sourcing and export process. Specifically, we use your information to:

• Process quotes and confirm technical specifications with our partner manufacturers.
• Coordinate production schedules and quality control inspections.
• Arrange international shipping, customs clearance, and document preparation.
• Communicate with you regarding order status, technical queries, or logistics updates.

3. Information Sharing

We are not a factory; we act as your bridge to Chinese manufacturing. To fulfill your orders, we may share necessary technical and logistical data with trusted third parties:

• Partner Manufacturers: We share technical drawings and requirements with selected factories to ensure production meets your standards. We generally protect your identity from the factory unless direct contact is required.
• Logistics Providers: We share shipping details with freight forwarders, couriers (DHL/FedEx/UPS), and customs brokers to deliver your goods.
• Legal Compliance: We may disclose information if required by law or to comply with export regulations in China or import regulations in your destination country.

We do not sell, trade, or rent your personal identification information to unrelated third parties for marketing purposes.

4. Data Security

We implement appropriate data collection, storage, and processing practices to protect against unauthorized access, alteration, disclosure, or destruction of your personal information and transaction data. Our digital infrastructure is secured, and access to sensitive client data is restricted to authorized personnel only.

5. Cookies and Tracking

Our website may use standard cookies to enhance user experience (e.g., remembering your language preference or analyzing site traffic via anonymous analytics). You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

6. Your Rights

You have the right to request access to the personal information we hold about you, request corrections to any errors, or request the deletion of your data (subject to legal record-keeping requirements for export transactions).

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Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: